Omnichannel Contact Center Tag

Omnichannel Contact Center: Elevating Patient Engagement Across Every Touchpoint

Omnichannel Contact Center Why Patient Communication Matters More Than Ever In today’s healthcare environment, patients expect seamless, timely, and convenient communication. Whether it’s by phone, email, text, live chat, or patient portal, providers who fail to meet these expectations risk higher no-show rates, patient dissatisfaction, and lost...